Jeannie Walters

Certified CX Professional, TEDx Speaker, LinkedIn Learning Instructor, Customer Experience Expert

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Workshop & Training
Virtual Presentation

Fee ranges

Domestic In-Person (USA):

$15,000 - $20,000*

International In-Person:

Please inquire




* Ranges are presented as a guideline only. Speaker fees vary by engagement type and are subject to change without notice. For an exact quote, please contact Gravity Speakers.

Traveling from

Chicago, IL, USA


Jeannie Walters is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm that’s pioneered helping companies increase sales and customer retention through elevated customer experiences.

Trailblazing the movement from “Reactive Customer Service” to “Proactive Customer Experience,” Jeannie is considered the leading authority for improving both employee and customer relationships. A Certified Customer Experience Professional and charter member of the Customer Experience Professionals Association, Jeannie’s worked with numerous Fortune 500 companies including Orangetheory Fitness, SAP, Comcast, and JPMorgan Chase.

As a Professional Member of the National Speakers Association, Jeannie has spoken to tens of thousands of people across three continents on the power of proactivity to increase brand loyalty.

A sought-after business coach and educator, Jeannie’s partnered with MarketingProfs as a Masterclass Instructor and has had over 400,000 people go through her courses on LinkedIn Learning.

Passionate about demystifying the process for improving customer experience, Jeannie has published thousands of articles, and her insights have been featured in Forbes, The Chicago Tribune, Wall Street Journal, and many more.

Read less...



Creating A Proactive Customer Experience: How To Move Your Customers From “Curious” To “Converted”

Three Universal Truths About Customer Experience

Customer Experience/Service/Success Audiences: How Micromoments Make A Big Impact In CX

Move Customer Experience From Attitude to Actions

Getting Digital CX Right: How Knowing Your Customer Helps Make Your CX Memorable

Building Customer Experience Strategy Foundations

Let's Talk About Journey Mapping (Why Customer Journey Mapping Is a Verb, Not a Noun)

Jeannie Walters | Keynote Demo
Jeannie Walters at TEDxNaperville: Meaningful Micro-engagements
How to Plan For Customer Experience Success in 2023
Meet Customers Where They Are
Where Does CX Belong in Your Org Chart?
CX foundation and leadership with Jeannie Walters
The Three Pillars of Good CX


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“Our members asked for a speaker who could talk about improving their customers’ experiences with State Treasury offices. As luck would have it, we heard Jeannie on NPR and knew she was the one we needed for our conference. Not only was her message tailored to our public sector audience, but she brought personal experience, humor and an on-target message as our luncheon keynote. Working with her team was a joy throughout the process!”

Kari A.
Deputy Executive Director | National Associations Of State Treasurers (Nast)

"We found and booked Jeannie at the last minute to fill a gap that opened in our 2023 Spring Meeting.  She was fantastic, passionate, and so easy to work with.  Like so many trade associations, our members are challenged by their relationships with their customers and how to create powerful experiences.  Jeannie clearly articulated how they can elevate these experiences and relationships through Mindset, Strategy, and Discipline.  I would highly recommend Jeannie for those looking to take their 'customer experience' to the next level."

Clark Mulligan
President | Laboratory Products Association

"It was a pleasure to have Jeannie Walters as a guest speaker in our virtual Q&A session. She demonstrated an hight level of expertise and knowledge on CX. Jeannie's insights were of high value to The European House - Ambrosetti workshop on “Creating a Customer-obsession Culture and Leadership”, as she provided us with strategies and tactics for improving CX. We appreciated Jeannie's professionalism, enthusiasm, and engaging presentation style.”

Maurizio Besozzi
Customer Experience Practice Leader | The European House Ambrosetti

"I really liked how Jeannie tailored her talk to my audience and did her research with the industry to address some of the key challenges faced by Patient Experience executives specifically... It was very powerful."

​​kristin S.
Conference Director | World Business Research

“Jeannie Walters' conference was able to give the attendees to our event a more human perspective of marketing. Being the opening talk, it introduced a series of talks of truly customer oriented marketing.”

Catalina Escobar
Marketing Club Member | EAFIT University

“Jeannie was very engaged with our product and brand, which made her presentation more relevant and exciting to review.”

Grace Pineda
Vp Of Operations | Orangetheory Fitness

“I appreciated Jeannie's willingness to customize her approach to meet our energy and engagement level... Her willingness to adjust her message and guide the focus of the group to the conclusions she was hoping for improved the reception of those conclusions and reduced push-back if they went against our 'normal' line of thinking.”

William S.
Senior Program Manager, Player Experience | Activision

“Jeannie helped us understand how to define our customers, which is crucial to our organization... We were unsure how to serve our alumni population, and Jeannie stepped in to help us focus on how we would serve members at different life cycles within our organization. Since working with her, our Chicago membership has shown an uptick, and continued growth.”

Beth Powers
Former President | Leadership Illinois

“Jeannie did an outstanding job. She had done her homework and was flexible to alter the discussion to gain more insights. Lynden obtained a clear view of what customers who use multiple Lynden companies perceive. This included areas where Lynden does well and areas where Lynden needs to improve.”

David Rosenzweig
Vp Of Marketing | Lynden

“Wonderful to work with and full of forward thinking insights for shaping our future CX with practical ideas applicable today. I would highly recommend Jeannie to anyone who wants to stretch their thinking about what's possible for a game changing customer experience.”

Deborah Reuben
Clfp, Founder & Ceo | Tomorrowzone

“If you haven't heard it yet, I'll say it again: Jeannie Walters is a customer experience *GENIUS*. She's sharp, always on point, and can help anyone anywhere navigate the customer-related waters perfectly. I've been fortunate enough to work with her on several occasions, and even reveling in her brilliant TEDx talk, and she's been fantastic each and every time. I cannot recommend Jeannie highly enough!”

Jill Salzman
Co-Founder | The Founding Kit
Justin Zacks
Former Vp Of Customer Experience | Citrix

“Jeannie has a down to earth and in the trenches style that is refreshing in a world often analyzed from 30,000 feet. Jeannie's presentation to a large group of our clients was very well received.”

Richard Keneman
Director/Officer | Metropolitan Capital Bank

“Jeannie and the [Experience Investigators] team were always professional, efficient, and extremely insightful. They went above and beyond to learn about and understand our brand in the short time that we had to complete this project. I was impressed by how much information they could extract by being fully immersed and committed to the goals of our project. Jeannie gathered and presented the information in an objective way, which only validated all the points that she delivered. Some of them were expected, many were new to us; but all of them were very helpful.”

Tracy T.
Marketing Manager | Orangetheory Fitness

"Jeannie is the only social media expert I have heard that explained how to sift the wheat from the chaff, and provide practical ideas of how to use social media to drive business growth. She has a unique ability to make her presentation relevant to someone who is just starting out, and to someone who has been using social media as part of their business strategy."

Chris Long
Napfa Registered Financial Advisor, CFP(r)