Jay Baer

Hall of Fame Speaker, Business Growth & Customer Experience Strategist, New York Times Best-Selling Author

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Virtual Presentation
Fireside Chat
Workshop & Training

Fee ranges

Domestic In-Person (USA):

$30,000 - $40,000*

International In-Person:

Please inquire


$20,000 - $30,000*


* Ranges are presented as a guideline only. Speaker fees vary by engagement type and are subject to change without notice. For an exact quote, please contact Gravity Speakers.

Traveling from

Indiana, USA


Jay Baer is a customer experience and digital marketing pioneer, expert, advisor, researcher, and analyst. He has spent nearly 30 years helping the world's most iconic brands gain and keep more customers.

A 7th-generation entrepreneur, Jay has written six best-selling books, and founded five, multi-million dollar companies.

Jay is an inductee into the Halls of fame for professional speaking and word of mouth marketing, and is the creator of multiple award-winning podcasts.

He is also one of just two people in the world listed as one of the Top 30 Global Gurus in two different knowledge categories: customer service and internet marketing.

He founded the strategy and analysis firm Convince & Convert and is a board member of Experience Dynamic, a full-stack customer experience services collective.

Media outlets like CNBC, NPR, Fox Business, and The Wall Street Journal frequently rely on Jay to comment and contextualize top trends.

His very popular twice-monthly newsletter is at TheBaerFacts.com.

Jay loves growing businesses; delivering presentations (in-person or virtual) that audiences love; and plaid suits (meeting planners get to pick which suit he wears).

He’s also a licensed tequila sommelier and a certified BBQ judge.

Read less...



Ai Or Die: How To Use Practical Ai to Empower Employees and Convince Customers

The Time To Win: Grow Your Business By Satisfying Customers’ Need For Speed

Coveted Customer Experience: How To Grow Your Business By Focusing On 3 Things Your Customers Truly Care About

Talk Triggers: Turn Your Customers Into Your Ultimate Sales And Marketing Advantage

Hug Your Haters: Embrace Complaints And Keep Your Customers

Three Drawbridges: How To Cross Your Customer's Moat Of Attention

Emcee And Event Host

Tequila, Anyone?

All of Jay’s programs are personalized and customized for each audience and can be delivered in person or virtually for your next event.

Note that Jay is also a certified tequila sommelier, and can combine customer experience/marketing content with in-person or virtual tequila education and live tastings.


Marketing and Customer Experience Keynote Speaker Jay Baer
The Time to Win Customer Experience Keynote Speech Description Jay Baer
Overview: Talk Triggers - Be Different and Get Customers for Free - From Keynote Speaker Jay Baer
Talk Triggers - Keynote Speech Highlights from Jay Baer
Overview: Hug Your Haters - Embrace Complaints, Keep Your Customers - From Keynote Speaker Jay Baer
The Importance of Empathy - Keynote Speech Excerpt from Jay Baer
Customer Experience Calamity #1: The One Thing Your Brand Must Do
Customer Experience Calamity #2: Why You Cannot Wait on Customer Experience Improvements
Customer Experience Calamity #3: Do Not Do This In a Recession
Social Media Customer Service Realities with Jay Baer


"The minute Jay (literally) ran up on stage to inspire over 700 property managers, the energy level in the room reached phenomenal heights. His style — a perfect balance of humorous examples and educational insights — kept people engaged until the very end. It was informative, actionable, personal, and incredibly valuable to our customers."

Lisa Horner
Vice President Of Marketing, Appfolio

“Jay is a powerful presenter. He not only positively affected our members, but as a result of his presentation, our own organization completely changed our approach to growth.”

Bill Eckstrom
Ceo Of Ecsell Institute

"With COVID-19, we had to move from planning an in-person, three-day meeting to a virtual, three-day meeting with 60 people across three countries. All while keeping the same objectives and expected outcomes. Having Jay Baer as our host, emcee, and keynote speaker helped keep the high-energy and consistency needed across all three days. We were all extremely surprised how much engagement we had across the team – even until the end. It was an unanimous success thanks to Jay!"

Senior International Marketing Manager, Cx
Christy Dempster

"There are some speakers that are great on stage, some that have amazing and relevant content, a very small handful who actually share something that will shift your entire business strategy, and very very few who impress me as having all the above – Jay is that guy."

Rory Vaden
World Champion Public Speaker